If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.
Do you disagree with the solution or can we not reach an agreement together? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl) The Netherlands. You can also submit your complaint to the dispute committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
It can also happen in exceptional cases, even though all products supplied by Mink Beauty Concepts are of very pure natural quality, that you experience an allergic reaction. This is of course very annoying. If it does happen, we would like to ask you to download the 'Complaints Form' here and send it to us completed."